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CÔNG TY TNHH EARABLE VIỆT NAM IS HIRING A

Customer Service Representative

Hà Nội - Toàn thời gian


Mô tả công việc

CUSTOMER SERVICE REPRESENTATIVE POSITION

Earable Inc. | Hanoi, Vietnam

Working time: Shift rotation 6.00am-3.00pm or 3.00pm-24.00pm. 6 days per week. Possible OT for 0.5 day (1.5 salary rate).

ROLE DESCRIPTION

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels (email and in-app live chat).  

Acknowledging and resolving customer complaints.

Communicating and coordinating with colleagues as necessary.

Ensure customer satisfaction and provide professional customer support.

Possessing excellent product knowledge to enhance customer support.

Providing feedback on the efficiency of the customer service process.



Yêu cầu ứng viên

ABOUT YOU

A bachelor’s degree in Business, Administration or related field.

A minimum of 1 years' experience. Proven customer support experience or experience as a Client Service Representative.

Excellent interpersonal and written English skills.

Ability to multitask, prioritize and manage time effectively.

Familiar with CRM systems and practices.

Quyền lợi được hưởng

WHAT WE WILL GIVE YOU

Working & growing with Passionate & Talented Team

A young, dynamic, and straight forward startup culture fosters creativity and growth

Competitive salary ($500 - $700) and benefits including a great medical insurance plan (PVI, Bao Viet,...) base on level and productivity

Performance review every 6 months to level up or salary increase or reward productivity

Flexible working time and free lunch

Company trips, big annual year-end parties every year, team building, etc.

Office hour every 2 weeks. 

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